FAQ

Q: Why does the surface of the balm look rough when I open the tin?

A: After the balm is poured into the tin, it goes through a settling process where air bubbles rise to the surface, causing the balm to look bubbly and rough. This is normal. The surface of the balm will smooth out in time with continued use.

 

Q: Is the balm safe for internal use?

A: No. The balm is meant to be used topically. Do not ingest.

 

Q: Is the balm safe to use on my face?

A: The balm is skin safe, but when using in sensitive areas such as around the eyes or on the face, be wary that the aromas from the essential oils are poignant and could possibly cause irritation. It is suggested to use a pea sized amount to test out the balm on a new area of your body. If after five minutes you feel no irritation, you can use a bigger amount to treat the afflicted area. 

 

Q: Can I use the balm around my eyes?

A: It is suggested to limit use of the balm around the eye area because of the possibilty of irritation. The essential oils in the balm are strong and could possibly cause an unpleasant feeling if too close to the eye. 

 

Q: What happens if I touch my eyes while the balm is still on my fingers?

A: It is suggested to make sure your hands and fingers are free of balm resiude before you touch your eyes. After applying the balm to an afflicted area, wipe hands thoroughly so as to not cause irritation to your eyes.

 

Q: Is the balm safe for children? 

A: Yes, but use with caution. The sensations caused by the essential oils in the balm can be very powerful. If treating a child, start by testing an area with a pea sized amount of balm. Let it sit for at least five minutes. If the child is okay with the feeling, you may use a bigger amount. If the sensation is too strong for them or causes discomfort, wash off the balm with soap and water.